Refund

At NovaCart, we want every purchase to feel just right. Because our products are made to order, we're unable to accept returns or exchanges for reasons such as size, color, preference, or change of mind.

That said, your satisfaction is very important to us. If there's an issue with your order, we'll work with you to make it right.

We'll gladly offer a replacement or refund if:

• Your item arrives damaged or defective

• You receive the wrong product 

• The print has a clear error

If you experience any of these issues, please use our Contact form within 14 days of delivery and provide your order number and a brief description of the problem. After you submit the form, our support team will reply by email — at that point, you'll be able to send us photos of the item so we can review your claim promptly and arrange a replacement or refund. 

We value your trust and are committed to ensuring you have a positive experience with us. If you have any concerns or questions, please don't hesitate to reach out via our Contact form — we're here to help.